Because of our high level of commitment to customer satisfaction with our products beyond the sale, merchandise may be returned within 30 days of purchase when accompanied with proper documentation, an return authorization number, original packing slip and all packaging. We will not accept returns without prior authorization. Items sent back without a return authorization number will be returned at the owners expense. A return authorization number can be obtained by emailing admin@naturzessenz.com with name address, phone number, order number and reason for return. Refunds will be processed based on the original form of payment only. The items listed below cannot be returned: Individual items purchased as part of a gift set, Gift Sets without the original basket. All items must be returned in original condition.

EXCHANGES
Due to the nature of our payment systems, we are unable to process new orders via the return process, i.e. exchanges. If you wish to repalce an item, please place another order online. Be advised, that shipping fees and return shipping fees are non refundable and any returned item refund will not include shipping fees and a 10% restocking fee will be applied to your refund.